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Treatment

• Minimum age for any treatment is 18 years of age.

• It’s advisable to seek independent medical advice before embarking on invasive cosmetic procedures.

• Treatment is NOT recommended if you are pregnant or breastfeeding.

• All clients are required to attend a consultation prior to treatment; however, treatment is at the discretion of the Practitioner.

• Follow-up appointment must be attended within 4 weeks of initial treatment.

• Due to the nature of our treatments on some occasions your appointment time may overrun. 

• All top-up injections are administered subject to clinical requirements; this is at the discretion of the practitioner.

 

Guarantees

• No warranty or guarantee is made by the Practitioner as to results. It is possible that results might not come up to expectations or goals. Clients must be aware that results may vary from client to client.

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Appointments

• We work by appointment only.

• A booking fee is required to secure your appointed , this will be deducted from the final treatment cost.

• We are obliged to consider the needs and value of time for all clients using this service.

• Short notice appointment cancellation, failed attendance or late arrival (of more than 5 minutes) disrupts service access for other clients.

• Where a client; fails to attend, arrives late (more than ten minutes) or cancels an appointment offering less than 48 hours’ notice, a pre-payment fee of £50 will be requested to reserve a new appointment.

• Clients arriving more than 10 minutes late for an appointment may be requested to make a new appointment.

• To change or cancel an appointment please call 07432149807

• Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed.

• Late arrival may result in reduced treatment time or forfeiting of the appointment.

• We will endeavor to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

 

Pricing and Deposits, Refund Policy

• Prices are subject to change without notice.

• No discount is available unless indicated.

• A deposit is required when making a booking to secure your slot and secure your treatment.

•  Deposits can be used towards payment for treatment or left on your account for future treatments.

• Cancellations outside the 48 windows will not be refunded.

• For an appointment: a deposit of £25 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.

• For any individual treatments up to the value of £250 a deposit of £50 will be charged

• For any individual treatments over the value of £350, a deposit of £70 will be charged at the time of booking.

• Should the deposit remain unclaimed by the client following twelve months of inactivity we reserve the right to withhold the deposit.

• Please note that we do not offer refunds on any treatment or product purchased. 

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Cancellation Policy

• Please be aware we have a 48-hour Cancellation. You’re required to cancel your appointment and treatment within 48 hrs. If a cancellation is made less than 48 hours or in the case of a ‘No Show’ your deposit is non-refundable.

 

Health and Safety Policy

• For health & safety reasons no other person than the practitioner and the client are allowed in the treatment room.

• Children are welcome into our clinic however we regret that our staff members are unable to supervise children during treatments for both health & safety and insurance purposes.

• Please could we politely ask that you do not bring your children along to your appointment.

• Children will not be allowed into treatment rooms for health and safety reasons. We apologize for any inconvenience this may cause.

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Email

• By giving us the email address you agree to be added to our mailing list .

• Your e-mails will be used for special prices or we are launching a new product. You will not be spammed. We do not share your details with any other individuals / companies.

 

Clinical photography

• Clinical photography is important to pre-treatment photography for both patient satisfaction and medico-legal reasons. All treatments will require pre and post photographs to be taken by the clinician. Your photos will be data protected and information governed, therefore will not be used without further consent.

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Special requests

 

• We will do our best at all times to accommodate your requests. However, at certain times, it may not be possible, therefore we will appreciate your consideration and flexibility.

• Gift vouchers cannot be exchanged for cash, and are non-refundable.

• Voucher must be redeemed within six months of purchase date.